Shipping policy

Thank you for choosing Slime Chef for your slime-related purchases. This Shipping Policy outlines important information regarding the shipment of your orders.

1. Shipping Methods

We offer the following shipping methods for orders within Australia:

  • Standard Shipping: Your order will be shipped via a standard shipping service, and delivery times may vary depending on your location.

  • Express Shipping: We also offer an express shipping option for faster delivery. Please note that this service may incur additional costs.

2. Shipping Fees

Shipping fees are calculated based on the shipping method selected and the destination of your order. The exact shipping cost will be displayed at the checkout before you complete your purchase.

3. Order Processing Time

Orders are typically processed and shipped within 5 business days of receiving your order, provided the items are in stock. Please note that during peak seasons or due to unforeseen circumstances, processing times may be extended. We will notify you of any significant delays.

4. Delivery Times

Delivery times vary depending on your location, the shipping method chosen, and external factors. You will be provided with an estimated delivery time at the checkout. Please note that we cannot guarantee delivery dates.

5. Order Tracking

We offer order tracking for most shipments. You will receive a tracking number via email after your order has been shipped. You can use this tracking number to monitor the status and location of your package.

6. Delivery Address

Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for packages delivered to incorrect addresses due to inaccuracies provided by the customer. If an address correction is needed after an order has been shipped, additional fees may apply.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please make arrangements to secure your package upon delivery to prevent any issues.

8. International Shipping

At this time, we only ship within Australia, and we do not offer international shipping. We apologise for any inconvenience.

9. Shipping Restrictions

We may not be able to ship certain products to specific locations due to local regulations or carrier restrictions. If your order is affected by such restrictions, we will notify you and provide options for resolution.

10. Contact Us

If you have any questions or concerns about our shipping policy or your order's status, please contact us at admin@slimechef.com.au

Date of Last Update: 30.10.2023