Shipping & Delivery

Every Slime Chef order is carefully prepared and packed in Melbourne, Australia.

Order processing

We aim to process orders within 2 business days (Monday to Friday, excluding Victorian public holidays). Processing is separate from transit time. During major sales, product launches and holiday peaks, dispatch may take longer; we will let you know about significant delays where reasonably possible.

Shipping within Australia

We deliver Australia-wide. Standard shipping is free on Australian orders with an eligible product subtotal of $150 or more, after discounts and before shipping. For orders below $150, shipping is calculated at checkout. Express delivery, where offered, is charged separately unless checkout says otherwise.

Indicative Australia Post Parcel Post delivery times after dispatch: within Victoria about 2 to 4 business days; interstate about 3 to 6 business days. Regional and remote deliveries may take longer. These are estimates, not guarantees.

International shipping

We ship to eligible international destinations where shipping services and import rules allow. Rates and services are shown at checkout. International delivery times vary a lot by country, service and customs. As a rough guide, International Standard can take around 5 to 10 business days to some major cities; other routes take longer.

Some destinations restrict slime ingredients, liquids, sprays or related materials. An international order may be cancelled and refunded if it can't lawfully or safely be shipped. Please check your local import rules.

Customs, duties and taxes

International orders may attract import duties, customs charges, taxes or handling fees. Unless checkout says these are prepaid or included, the recipient pays them. Customs can delay delivery.

Tracking and addresses

Where tracking is available, we'll send a dispatch confirmation with tracking details. Please check your delivery address carefully and contact us quickly if there's an error; we can't guarantee changes after dispatch.

Delayed, lost or damaged deliveries

If a parcel is significantly delayed, missing or damaged, email admin@slimechef.com.au with your order number. If it's damaged, keep the packaging and send photos if you can. We'll investigate and meet our obligations under consumer law.

Ordering for a special occasion

For the best slime experience, order no more than two weeks before a birthday or celebration, while still allowing time for processing and delivery. International and remote deliveries may need ordering earlier. This is a freshness recommendation, not a delivery guarantee.