Returns & Refunds

Change-of-mind purchases

We don't offer returns, exchanges or refunds for change of mind on any Slime Chef or Felt Chef products, including slime kits, individual slimes, pantry products, felt kits, accessories and sale or clearance items. This includes ordering the wrong product or deciding not to keep it. This does not affect your rights under Australian Consumer Law.

Slime texture and care

Slime can change texture with temperature, storage, handling or time. It may arrive stickier or firmer than expected. Our slime products include Sticky Slime Spray (activator) to help adjust stickiness. See our Slime Care & Safety page. A natural texture change isn't automatically a defect, but if you believe a product doesn't meet consumer guarantees, please contact us.

Faulty, damaged or incorrect products

If a product is faulty, arrives damaged or isn't what you ordered, contact admin@slimechef.com.au with your order number, a description and photos if available. We'll assess it and provide the remedy required under Australian Consumer Law. For a major failure you may choose a refund or replacement. We won't ask you to pay return shipping where the law requires us to cover it.

Missing kit components

If something listed is missing from a kit, check the packaging and contents list, then email us your order number and the missing item. We'll investigate and sort it out.

Sale and clearance items

Sale and clearance products aren't eligible for change-of-mind returns, but consumer guarantees still apply. A discount doesn't remove your statutory rights.

Your legal rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.