Privacy Policy
Slime Chef (ABN 93 126 655 941) respects your privacy. This policy explains how we handle personal information when you visit www.slimechef.com.au, buy from us, subscribe to marketing or contact us. Read it alongside any privacy notices from Shopify and the services we use.
Information we collect
- Contact and order details, such as name, email, phone, delivery and billing details, products purchased and order history.
- Communications and preferences, such as messages to us, marketing subscriptions and unsubscribe requests.
- Technical and browsing data, which may include device and browser details, IP address, cookies, pages visited and shopping activity.
- Payment and transaction details needed to process orders. Card details are handled by payment providers; we don't store full card details ourselves.
Why we use information
- To process payments, fulfil and deliver orders, and provide customer support.
- To handle returns, product issues, fraud prevention and legal or recordkeeping obligations.
- To run, secure and improve our Shopify store and understand website performance.
- To send product launches, VIP early access, offers and newsletters where consent or another lawful basis allows.
- To measure and, where permitted, personalise advertising.
Service providers and disclosures
Our store is powered by Shopify. We share relevant information with providers that help us run the business, such as payment services (including Afterpay, PayPal and Shop Pay), shipping carriers, customer support tools and email providers. We currently use Shopify Email. If we add Klaviyo or another provider, we'll update this policy. We may also disclose information where required by law or as part of a lawful business transaction.
Marketing communications
If you subscribe, we may send newsletters, new releases, promotions and VIP early access invitations, only where the law allows. Unsubscribe with the link in any email or by emailing admin@slimechef.com.au. Essential order messages may continue after you unsubscribe.
Cookies, analytics and advertising
Our website uses essential technologies to run the store and may use analytics and advertising technologies. We plan to use Google Analytics and Meta advertising tools, which may use cookies, pixels or similar technologies to understand browsing and ad performance. Where required, we'll ask for consent and give you privacy choices.
Overseas processing
Some providers, including Shopify, may store or process information outside Australia, depending on the services used.
Storage and security
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, and keep it only as long as needed for business, legal and dispute purposes.
Access, correction and privacy requests
To ask about the personal information we hold, request access or correction, or raise a concern, email admin@slimechef.com.au. We'll handle requests in line with applicable law.
Changes and contact
We may update this policy as our services and legal obligations change. The latest version will always be on this page. Slime Chef, ABN 93 126 655 941, Melbourne, Victoria, Australia · admin@slimechef.com.au